Privacy Policy

Privacy Policy 91prona
Your Personal Data Protection

Your personal data is more than just a number in our system. At 91prona, every piece of information you provide is handled with full accountability, high-level encryption, and genuine respect for the privacy of every Malaysian player.

Last Updated: January 2026
256-bit SSL encryption

All data transmitted between your device and 91prona's servers is protected by bank-grade encryption — no third party can intercept your information.

No Data Sales

91prona does not sell, rent, or trade your personal data to any third party for marketing or any other purposes.

You Are in Control

You have the right to access, correct, and request deletion of your personal data at any time through our support team, who are ready to assist.

Malaysia PDPA Compliance

Our data handling complies with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as an individual are fully protected.

This Privacy Policy explains how 91prona collects, uses, stores, and protects your personal data. By using our platform, you agree to the practices described here.

1Introduction

91prona takes our responsibility to protect every member's privacy seriously. This Privacy Policy ("Policy") describes how we collect, process, store, and disclose your personal data when you use the 91prona online casino platform — whether through our website or mobile app.

As a platform operating for Malaysian players, we comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We believe player trust is our most valuable asset — and that trust begins with a rigorous commitment to protecting your privacy.

The term "personal data" in this document refers to any information that can be used to identify you directly or indirectly, such as your name, phone number, email address, financial information, and platform usage data.

2Personal Data We Collect

91prona collects various categories of data depending on how you interact with our platform. Below is an overview of the data we collect:

Data Category Example Information Collection Method
Identity Full name, date of birth, MyKad/passport number Registration & KYC
Contact Email, phone number, address Account registration
Financial Bank account number, e-wallet information Deposit & withdrawal process
Technical IP address, device type, web browser, operating system Automatically logged during use
Transactions Deposit, withdrawal, wagering, and win history In-platform activity
Behaviour Games played, login frequency, play sessions Automated platform monitoring

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data categories such as medical information, political views or religious beliefs.

3How We Use Your Data

The personal data we collect is used for specific and legitimate purposes as follows:

  • Account management: Creating and maintaining your member account, including secure login and identity verification.
  • Transaction processing: Processing deposits, withdrawals and any financial transactions you carry out through our platform.
  • KYC & AML Compliance: Meeting the Know Your Customer (KYC) and anti-money laundering (AML) requirements mandated by law.
  • Customer support: Helping you resolve any issues, inquiries or complaints related to your account and the platform.
  • Platform security: Detecting and preventing fraud, unauthorised access and suspicious activity.
  • Service improvement: Understanding how players use the platform in order to improve the gaming experience.
  • Marketing communications: Sending promotional information and exclusive offers — only if you have agreed to receive such communications.
  • Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.

91prona will not use your data for any purpose not stated in this Privacy Policy without obtaining your consent first.

4Legal Basis for Data Processing

Every instance of personal data processing we carry out has a valid legal basis under Malaysia's PDPA. Those bases are:

  • Consent: For marketing communications and non-essential cookies — you may withdraw this consent at any time.
  • Contract performance: To process transactions and manage your account as part of the service agreement between you and 91prona.
  • Legal obligations: To comply with KYC, AML, and reporting requirements to relevant authorities when required by law.
  • Legitimate interests: To detect fraud, ensure platform security, and protect the legitimate interests of 91prona and its members.

5Data Sharing With Third Parties

91prona does not sell your personal data. However, under certain limited circumstances, we may share your data with the following parties:

  • Payment providers: Financial institutions, banks, and e-wallet providers that process your transactions — only the minimum necessary data will be shared.
  • Game providers: Licensed gaming companies that provide casino and betting content on our platform, bound by strict confidentiality agreements.
  • Technology service providers: Companies that manage our technical infrastructure, such as cloud computing and analytics — all bound by strict data protection agreements.
  • Relevant authorities: When required by law, court order, or official investigations related to fraud or money laundering.

All third parties who receive your data are required to uphold data protection standards equivalent to our own. We do not permit any party to use your data for their own purposes without your consent.

6Data Security

The security of your data is the top priority at 91prona. We implement a range of technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure:

  • 256-bit SSL encryption: All data transmitted between your device and our servers is protected by bank-grade encryption via the latest TLS protocol.
  • Encrypted password storage: Your account password is never stored in plain text — we use a strong hashing algorithm with a random salt.
  • Two-factor authentication (2FA): You can enable two-factor authentication for an additional layer of security when logging in.
  • 24/7 monitoring: Our security systems continuously monitor for suspicious activity and will alert and take immediate action upon detection of any threat.
  • Internal access controls: Only authorized personnel may access members' personal data, and every access is logged for audit purposes.
  • Regular security testing: Our systems undergo regular penetration testing and vulnerability assessments by independent security experts.

While we take all reasonable precautions, no system on the internet can be guaranteed 100% secure. You also play an important role in keeping your account safe by not sharing your password and always logging out after your session.

7Data Retention Period

91prona retains your personal data for as long as your account is active or as long as necessary for the purposes stated in this Policy. Specific retention periods are as follows:

  • Active account data: Retained for the entire duration your account is active at 91prona.
  • Financial transaction records: Retained for a minimum of 7 years to comply with financial regulations and tax reporting requirements.
  • Customer support communication logs: Retained for 3 years from the date of last interaction.
  • KYC documents: Retained for a minimum of 5 years after account closure in accordance with PDPA and AML legal requirements.
  • Technical log data: Typically retained for 12 months before being deleted or anonymized.

Once the applicable retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

8Your Rights

As a data subject under Malaysia's PDPA, you have the following rights regarding your personal data held by 91prona:

Right to Access

Requesting a copy of the personal data we hold about you.

Right to Rectification

Requesting correction of inaccurate or incomplete data.

Right to Erasure

Requesting deletion of your data, subject to our legal obligations.

Right to Object

Objecting to the processing of your data for direct marketing purposes.

Right to Restriction

Requesting restriction of data processing under certain circumstances.

Withdraw Consent

Withdrawing marketing consent at any time without penalty.

To submit any requests relating to your rights, contact our support team via Live Chat or email at [email protected]. We will process your request within 30 business days.

9Cookies & Tracking Technologies

91prona uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
  • Performance cookies: Collecting information on how you use the platform to help us improve our services. All data is collected in aggregate and anonymised form.
  • Functional cookies: Remembering your preferences such as language and display settings to provide a more personalised experience.
  • Analytics cookies: Helping us understand website traffic and usage patterns using third-party analytics tools that have signed data protection agreements with us.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect platform functionality. Continued use of our website after receiving the cookie notice is considered your consent.

10Child Protection

The 91prona platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors.

If we discover that personal data belonging to a minor has been collected without the knowledge or consent of a parent or legal guardian, we will take immediate steps to delete that data and close the account in question. Parents and guardians who become aware that their child has registered on our platform are encouraged to contact us right away.

11Privacy Policy Amendments

91prona reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When significant changes are made, we will notify you via in-platform notifications or by email to your registered address.

The "Last Updated" date at the top of this document indicates when the latest amendment takes effect. We encourage you to review this Privacy Policy periodically. Your continued use of the 91prona platform after any amendments are published constitutes your acceptance of the updated policy.

12Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

  • Live Chat: Available 24 hours a day, 7 days a week via the chat icon on our platform.
  • Privacy email: [email protected] — please include "Privacy Inquiry" in your email subject line.
  • FAQ: Visit page FAQ us for answers to frequently asked questions about privacy and account security.

We are committed to addressing every privacy-related inquiry seriously and will respond within a reasonable timeframe. Your trust is the foundation of our relationship as a platform and its players.

Our Commitment

More Than Just a Written Policy

At 91prona, privacy protection is not just a document — it is part of how we build a platform you can trust every day.

Secure Infrastructure

91prona servers are protected by enterprise-grade firewalls, intrusion detection systems and automatic data backups — your data is never exposed to unnecessary risk.

Staff Training

All 91prona staff undergo regular data protection training. Only those with a genuine need are permitted to access member personal data, and every access is logged.

Rapid Incident Response

In the event of a data breach, we have clear response procedures in place to notify affected members within the timeframe required by law.

Your Data, Your Control

Play Safe at 91prona

Now that you know how we protect your privacy — register a 91prona account today and enjoy a safe, transparent and exciting gaming experience with the Malaysian player community.

For users aged 18 and above only. Play responsibly.

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