Terms and Conditions 91prona —
Platform Usage Guidelines

1Acceptance of Terms

These Terms and Conditions ("Terms") constitute a binding agreement between you ("Member" or "User") and 91prona ("Company", "us"). These Terms govern your use of the website, mobile app, and all services offered by 91prona.

By accessing or using the 91prona platform in any way — including browsing the website, registering an account, making a deposit, joining any game, or claiming any bonus — you confirm that you have read, understood, and agreed to be fully bound by these Terms.

If you disagree with any part of these Terms, you are not permitted to use the 91prona platform. Continued use after any changes are published constitutes acceptance of the updated terms.

2Member Eligibility

To register and use 91prona's services, you must meet the following requirements:

• You are at least 18 years old at the time of registration.
• You are registering in your own name and not as a representative or proxy of any other party.
• You do not reside in a jurisdiction that prohibits or restricts online gambling activities.
• You have not previously been restricted or banned from using 91prona services.
• You are not currently enrolled in an active self-exclusion program.

3Account Registration

Each user is only permitted to own one account only at 91prona. Holding multiple accounts is strictly prohibited and may result in the closure of all associated accounts and forfeiture of balances.

During registration, you are required to provide accurate, truthful, and complete information. The details you need to provide include:

• Full name as shown on a valid identification document
• Exact date of birth
• An active and reachable email address
• Mobile phone number registered in your name
• Bank account or e-wallet details for withdrawal purposes

91prona reserves the right to request identity verification (KYC — Know Your Customer) at any time. Required documents may include a copy of your MyKad or passport, a recent bank statement, and proof of address. Withdrawals will only be processed once the KYC process has been successfully completed.

You are solely responsible for keeping your account password confidential. Never share your login details with anyone, including 91prona staff. We will never ask for your password through any communication channel.

4Deposits & Withdrawals

91prona supports a variety of payment methods popular among Malaysia users, including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and direct bank transfer. All transactions are conducted in Malaysian Ringgit (MYR).

Deposit: Deposits are typically credited to your account within minutes after payment is confirmed. Minimum and maximum deposit limits apply depending on the chosen payment method and are subject to change from time to time.

Withdrawal: Withdrawal requests are processed within 5 to 60 minutes for most methods. 91prona reserves the right to request additional verification before processing withdrawals that exceed certain limits or under suspicious circumstances. Funds may only be withdrawn to an account registered in the same member's name — transfers to third parties are not permitted.

5Bonuses & Promotions

91prona offers a range of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, and seasonal promotions. All bonuses are subject to wagering requirements clearly stated in each promotion's terms.

Important points regarding bonuses:

• Bonuses may only be claimed once unless otherwise stated in the promotion's terms.
• Bonuses cannot be directly converted to cash before wagering requirements are met.
• If a withdrawal is made before the bonus wagering requirements are met, the bonus and any associated wins will be forfeited.
• 91prona reserves the right to void any bonus if there are signs of abuse or fraud.
• Each member is only eligible to claim one welcome bonus — attempting to register multiple accounts to claim the bonus repeatedly constitutes fraud.
• Maximum betting limits apply when using bonus funds; bets exceeding this limit may result in winnings being voided.

6Game Rules

All games offered at 91prona — including Live Casino, Slot Games, classic table games, and Sports Betting — are subject to their respective rules as displayed within each game interface.

General things you should know:

• All casino games use an independently certified Random Number Generator (RNG) to ensure random and fair outcomes.
• Results of completed games are final and cannot be disputed unless a verifiable technical error occurred.
• In the event of a technical disruption during gameplay, 91prona will use server records to determine the valid outcome.
• Bets placed during a connection or system outage may be deemed void at the discretion of 91prona.
• Minimum and maximum betting limits apply to each game and table.

For Live Casino games, additional rules regarding dealers, betting periods, and game procedures apply in accordance with internationally recognised game provider guidelines.

7Member Conduct

All 91prona members are required to conduct themselves in a responsible, respectful, and honest manner. The following actions are strictly prohibited and may result in immediate account closure:

• Using automated software, bots, scripts, or any technical method to gain an unfair advantage.
• Colluding with other players to defraud the platform or other players (e.g., collusion in poker games).
• Uploading false documents or providing misleading information during the KYC process.
• Using another person's credit card or bank account without authorisation to make a deposit.
• Exploiting bugs or technical vulnerabilities on the platform — any bugs discovered must be reported to customer support.
• Using abusive language, making threats, or harassing 91prona staff or other members.
• Any activity that may be classified as money laundering through the gambling platform.

8Account Closure & Suspension

91prona reserves the right to suspend or close any account at any time for the following reasons:

• Violation of any part of these Terms and Conditions.
• Confirmation that a member is under 18 years of age.
• Failure to complete the KYC process within the specified timeframe.
• Suspicion of fraud, money laundering, or other illegal activity.
• Self-closure request by a member through the self-exclusion programme.

Members who wish to voluntarily close their account may contact the 91prona customer support team via Live Chat. Valid balances will be returned once all checks are complete, provided there are no outstanding claims or compliance issues.

You may also visit the Responsible Gaming for more information on available self-exclusion options and account limits.

9Liability Limits

91prona is not liable for any indirect, incidental, or consequential losses arising from your use of our platform, including but not limited to:

• Financial losses resulting from unfavourable game outcomes.
• Service interruptions due to system maintenance, technical disruptions, or circumstances beyond our control (force majeure).
• Unauthorized access to your account resulting from your own failure to safeguard your login credentials.
• Transaction processing delays caused by third parties such as banks or e-wallet providers.

Under no circumstances will 91prona's maximum liability to you exceed the net deposit amount you made in the 30 days prior to the claim arising. 91prona makes no guarantees regarding winnings or returns from any game.

10Responsible Gaming

91prona is committed to promoting a healthy and responsible gambling environment. We believe gambling should be a source of entertainment, not a cause of financial stress or personal hardship.

Responsible gaming tools available to all 91prona members:

• Deposit Limit: Set daily, weekly, or monthly limits to keep your spending in check.
• Betting Limit: Set a maximum betting amount per session.
• Loss Limit: Automatically end a session when your set loss limit is reached.
• Session Break: Take a break from the platform for a period of your choosing.
• Self-Exclusion: Temporarily or permanently lock access to your account whenever you feel it is necessary.

11Terms Amendment

91prona reserves the right to modify, add, or remove any part of these Terms and Conditions at any time without prior notice. Changes take effect immediately upon publication on this website.

It is your responsibility to review these Terms and Conditions periodically. The "Last Updated" date at the top of this document will reflect the date of the most recent changes. Your continued use of the 91prona platform after any changes are published constitutes acceptance of the updated terms.

For significant changes, 91prona will make reasonable efforts to notify members via email or in-platform notifications; however, failure to receive such notifications does not exempt you from the responsibility to comply with the updated terms.

12Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the 91prona customer support team is available to assist you 24 hours a day, 7 days a week.

Ways to reach us:

• Live Chat: Click the chat icon at the bottom right corner of the platform to connect directly with our representative.
• Email: [email protected] — we aim to respond within 24 hours.
• FAQ: Visit the page FAQ for answers to frequently asked questions.

We value every piece of feedback we receive, as it helps us continuously improve the 91prona platform and services for the satisfaction of all members.