Gambling should be entertainment, not a burden. At 91prona, we provide control tools and practical guidance so every player in Malaysia can enjoy a healthy, balanced, and responsible gaming experience at all times.
At 91prona, we understand that online casino gaming can be a highly enjoyable experience — but we also recognise that without the right controls in place, it can have a negative impact on your daily life.
That is why responsible gaming is more than a slogan to us. It is part of how we build our platform and engage with every player. Every 91prona account comes equipped with a comprehensive set of control tools you can use at any time — free of charge and without any complicated questioning.
We believe that players who play responsibly are happier players, and happy players are the foundation of a healthy 91prona community. This principle guides every decision we make in developing the platform.
If at any point you feel that gaming is beginning to affect your life — whether financially, emotionally, or in your relationships — do not hesitate to use the tools we have provided or to contact our support team directly.
All responsible gaming control tools at 91prona are free, easy to access, and can be activated in under a minute directly from your account.
Gambling should not be treated as a regular source of income. Every game carries a house edge — meaning that over the long run, losses are far more common than big wins. Play for fun, not to make a living.
Play for Fun
Set limits and stick to them
Avoid Playing When Stressed
Negative emotions affect decision-making
All these tools are available directly from your account settings — you are fully in control.
Set daily, weekly, or monthly deposit limits to keep your spending consistently under control. Limits take effect immediately and can be lowered at any time, but require a 24-hour period to increase.
Set the maximum amount you are willing to lose within a given period. Once the limit is reached, the 91prona system will automatically end your betting session — no questions asked.
Set how long you can play in a single session. The system will warn you when your time limit is almost reached and will automatically log you out once the limit is exceeded.
Need a short break? Activate a cool-off period for 24 hours, 7 days, or 30 days. During this time your account will be blocked from all wagering activity, but you can still withdraw your remaining balance.
A more serious option — block your own account for 6 months, 1 year, 3 years, or permanently. Self-exclusion cannot be reversed before the set period ends. This is a firm step for those who need an extended break.
Opt out of promotional notifications, bonus offers, and marketing emails at any time. Reducing the urge to play is part of an effective self-management strategy.
To activate any of the control tools above, log in to your 91prona account and go to Account Settings > Responsible Gaming. If you need assistance, our Live Chat support team is available 24/7.
Six principles we stand by — and encourage you to practise every time you play.
Only use money you can afford to lose — just like buying a movie ticket or dining out. Never use rent, bill money, or emergency savings to fund your play.
Before opening any game, set two limits — a spending limit and a time limit. Stick to both without exception. This discipline is the mark of a mature and responsible player.
One of the most dangerous habits is trying to "chase back" losses with bigger bets. This almost always leads to even greater losses. Had a bad day? Close the session and try again another time.
Overly long play sessions hurt focus and judgment. Take a short break every 45–60 minutes — get up, drink some water, stretch. Better decisions are made with a fresh mind.
Make sure casino play never replaces time with family, friends, or other activities you enjoy. Healthy entertainment is entertainment that stays balanced with your daily responsibilities.
If you or someone you care about is showing signs of a gambling problem, do not stay silent. Reach out to the 91prona support team or a relevant support organisation — that first step is the most important one.
Gambling problems rarely appear overnight — they develop gradually and often go unnoticed until they become serious. Watch for these early warning signs in yourself or someone around you:
If you identify two or more of the signs above in yourself, this is the right time to use 91prona's control tools or seek professional help. There is no shame in asking for assistance — it is a sign of strength, not weakness.
If you feel that gaming is starting to get out of control, here are the steps you can take today:
The first and hardest step — acknowledge to yourself that something needs to change. It takes real courage to get here.
Log in to your account and activate self-exclusion immediately. This blocks access to the platform for the duration you select.
Share with your partner, a family member, or a close friend who can offer moral support without judgement.
Our team is trained to listen and help you find the right support resources — in complete confidence and without judgment.
Consider speaking with a professional counsellor or psychologist who specialises in gambling addiction for long-term guidance.
The 91prona platform is strictly for individuals aged 18 and above. We carry out rigorous age verification during the KYC process to ensure no minors can access the platform.
As a parent or guardian, you can use parental control software to block access to online gambling sites on devices used by your children. Make sure your account login credentials are never disclosed to anyone underage.
If you suspect that an underage individual is using our platform, contact the 91prona support team immediately. We will investigate and take appropriate action without delay.
We actively monitor suspicious gaming patterns and will proactively reach out to players if we identify concerning signs — such as a sudden spike in deposits or unusually long gaming sessions.
Our Responsible Gaming team consists of staff specially trained to handle gambling-related issues with empathy, confidentiality, and the highest level of professionalism.
91prona will not send promotional offers to any player who is currently under a self-exclusion period or who has expressed a wish to reduce their gaming activity.